Terms & Conditions

01 Acceptance of Terms

By visiting or using the DELAIA website located at www.delaia.co, browsing our content, or placing an order, you confirm that you have read, understood, and agree to these Terms & Conditions ("Terms"), together with our Privacy Policy and any other policies referenced herein.

If you do not agree with any part of these Terms, please do not use our Site or services. We reserve the right to update these Terms at any time. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

02 About DELAIA

DELAIA is a premium women's activewear brand owned and operated by LULU GROUP LLC, incorporated under the laws of Wyoming, United States. Our Site sells activewear products directly to consumers worldwide.

For any questions, please contact us at care@delaia.co.

03 Eligibility

By using this Site, you represent that you are at least 18 years of age, have the legal capacity to enter into a binding agreement, and are not prohibited from receiving our products under applicable law.

Our products are intended for personal, non-commercial use only.

04 Products & Pricing

All product descriptions, images, and pricing on our Site are subject to change without notice. We make every effort to display product colors and details as accurately as possible, but we cannot guarantee that your screen's display reflects the exact color of the product.

• All prices are listed in US Dollars (USD) and are exclusive of applicable taxes and shipping costs
• We reserve the right to correct pricing errors at any time, including after an order has been placed
• In the event of a pricing error, we will notify you and give you the option to proceed at the correct price or cancel your order
• We reserve the right to discontinue any product at any time without notice

05 Orders & Payment

Placing an order on our Site constitutes an offer to purchase. We reserve the right to accept or decline any order at our sole discretion. An order is confirmed only when you receive a written order confirmation from us by email.

Payment is processed securely through Shopify Payments. We accept major credit cards and other payment methods as listed at checkout. By submitting payment, you represent that you are authorized to use the payment method provided.

We reserve the right to cancel any order suspected of fraud, unauthorized use, or violation of these Terms, and to notify the appropriate authorities where required.

06 Shipping

We ship within Australia, New Zealand, Singapore, Hong Kong, Switzerland Qatar & United Arab emirates. Estimated delivery times are provided at checkout and are indicative only we are not responsible for delays caused by carriers, customs, or circumstances beyond our control.

Risk of loss and title for products purchased passes to you upon delivery to the carrier. Please refer to our Shipping Policy for full details on shipping rates, timelines, and procedures.

07 Returns & Refunds

We want you to love what you wear. If you are not satisfied with your purchase, our return and refund process is outlined in our Return & Refund Policy, which forms part of these Terms.

Items must be returned in their original, unworn, and unwashed condition with all tags attached. We reserve the right to refuse returns that do not meet these conditions.

08 Intellectual Property

All content on this Site, including but not limited to the DELAIA name, logo, brand identity, product photographs, copy, design, and graphics are the exclusive property of LULU GROUP LLC or its licensors and is protected by United States copyright, trademark, and other intellectual property laws.

• You may not reproduce, distribute, modify, or create derivative works from any content on this Site without our prior written consent
• The DELAIA name and logo are proprietary trademarks. Unauthorized use is strictly prohibited
• Nothing in these Terms grants you any license to use our intellectual property

09 User Conduct

By using this Site, you agree not to:

• Use the Site for any unlawful purpose or in violation of any applicable local, state, national, or international law
• Attempt to gain unauthorized access to any part of the Site, our servers, or any related systems
• Transmit any harmful, offensive, or disruptive content
• Collect or harvest any personal data from other users of the Site
• Use automated tools, bots, or scrapers to access or extract content from the Site
• Misrepresent your identity or affiliation with any person or entity

10 Disclaimer of Warranties

This Site and all content, products, and services are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. We reserve the right to modify, suspend, or discontinue the Site at any time without notice.

11 Limitation of Liability

To the fullest extent permitted by applicable law, LULU GROUP LLC, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or our products, even if advised of the possibility of such damages.

Our total liability to you for any claim arising out of or relating to these Terms or your purchase shall not exceed the amount you paid for the product(s) in question.

12 Indemnification

You agree to indemnify, defend, and hold harmless LULU GROUP LLC and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your use of the Site, your violation of these Terms, or your violation of any rights of a third party.

13 Third-Party Links & Services

Our Site may contain links to third-party websites or integrate third-party services (including but not limited to Klaviyo, Meta, and Shopify Payments). These links and integrations are provided for your convenience only. We have no control over the content or practices of third-party sites and accept no responsibility for them. We encourage you to review the privacy policies of any third-party sites you visit.

14 Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or your use of the Site shall first be subject to good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Wyoming under the rules of the American Arbitration Association, on an individual basis. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights.

15 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or if not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

16 Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, and Shipping Policy, constitute the entire agreement between you and Lulu Group LLC with respect to your use of the Site and purchase of our products, and supersede all prior communications or agreements on the same subject matter.

17 Contact Us