Delivery & Returns
Effective Date: October 19, 2026 · Last Updated: October 19, 2026
We want your DELAIA order to arrive beautifully and on time and if something isn't right, we'll make it easy to send back.
Delivery
Shipping Destinations
We currently ship within Australia, New Zealand, Singapore, Hong Kong, Qatar, United Arab Emirates & Switzerland. United Kingdom coming very soon.
Processing Time
Orders are processed within 1–3 business days (Monday through Friday, excluding US federal holidays). You will receive a shipping confirmation email with your tracking number once your order has been dispatched.
Orders placed after 12:00 PM PST or on weekends will begin processing the next business day.
Shipping Options & Rates
Shipping rates are calculated at the checkout. Delivery times are estimates provided by the carrier and are not guaranteed. DELAIA is not responsible for delays caused by the carrier, weather events, or other circumstances beyond our control.
Order Tracking
Once your order ships, you will receive an email with a tracking link. You can also track your order directly on the carrier's website using your tracking number. Please allow up to 24 hours for tracking information to update after your shipping confirmation email is sent.
Lost or Damaged Orders
If your order arrives damaged or is marked as delivered but not received, please contact us at care@delaia.co within 48 hours of the estimated delivery date. Include your order number and photos where applicable. We will work with the carrier to resolve the issue as quickly as possible.
Returns
Return Window
We accept returns within 14 days of the delivery date. After this period, we are unable to accept returns or issue refunds.
Return Conditions
To be eligible for a return, items must be:
- Unworn and unwashed
- In their original condition, free from odors, makeup, or stains
- With all original tags still attached
- In their original packaging if possible
We reserve the right to refuse any return that does not meet these conditions. Items that are returned in an unsatisfactory condition will be sent back to you at your expense.
Non-Returnable Items
- Final sale or heavily discounted items (marked as such at time of purchase)
- Items purchased with a promotional discount code of 40% or more
- Gift cards
How to Return
Email care@delaia.co with your order number and the item(s) you wish to return. Please include the reason for your return.
We will reply within 2 business days with the return address and packaging instructions.
Pack your item securely and ship it using a trackable method of your choice. Return shipping costs are at your expense. We recommend keeping your tracking number, we cannot be responsible for items lost in transit.
Once we receive and inspect your return (within 3–5 business days of receipt), we will issue a refund to your original payment method. Please allow an additional 5–10 business days for the amount to appear on your statement.
Refunds
Approved refunds are issued to the original payment method only. Original shipping charges are non-refundable. We do not charge restocking fees.
Refunds typically appear within 5–10 business days depending on your bank or card issuer. If you have not received your refund after 10 business days, please contact us at care@delaia.co.
Exchanges
We do not process direct exchanges. If you would like a different size or color, simply return your original item following the steps above, and place a new order for the item you want. This ensures the fastest turnaround and guarantees your preferred item is in stock.
Defective or Incorrect Items
If you receive an item that is defective, damaged, or not what you ordered, please contact us at care@delaia.co within 48 hours of delivery with your order number and photos. We will cover return shipping costs in these cases and arrange a replacement or full refund at no charge to you.
Questions
Our team is happy to help with any delivery or return questions.
DELAIA Customer Care
We respond within 2 business days.