Frequently Asked
Questions

Please check your spam or junk folder first. If the email isn't there, it's possible your order did not go through. Contact us at care@delaia.co with your name and the email address used at checkout. We'll look into it right away.

Please note that your payment is not charged until your order ships. Until then, only a temporary authorization is placed on your card.

We process orders quickly, so we cannot guarantee changes once an order is placed. If you need to cancel or make an edit, please contact us at care@delaia.co within one hour of purchase and we will do our best to help.

If your order has already shipped, we are unable to modify it but you are welcome to initiate a return once it arrives.

Please reach out to us at care@delaia.co immediately. If your order hasn't shipped yet, we'll update the address. If it has already shipped, we'll work with the carrier to redirect the package where possible. though this cannot always be guaranteed.

Try switching browsers. We recommend Google Chrome, Safari, or Firefox. Clearing your cache and cookies can also help. If the issue persists, please contact us at care@delaia.co and we'll assist you.

We currently ship within Australia, New Zealand, Switzerland, Qatar, Singapore, United Arab Emirates, Hong Kong. United Kingdom shippings will open very soon. 
We do not ship to PO Boxes, APO/FPO addresses, International shipping will be announced at a later date.

Orders are processed within 1–3 business days. Once shipped, estimated delivery times are:

Standard Shipping: 5–7 business days. Express Shipping: 2–3 business days.

Delivery times are estimates and may vary during peak periods. Orders placed after 12:00 PM PST or on weekends begin processing the next business day.

Yes on all orders over $213 qualify for free standard shipping. The discount is applied automatically at checkout.

Yes. Once your order ships, you'll receive a confirmation email with your tracking number and a direct link to follow your package. Please allow up to 24 hours for tracking to update after the confirmation email is sent.

If your order hasn't arrived within the expected timeframe, please first check your tracking link for the latest update. If the package is marked as delivered but you haven't received it, check with your neighbors or building reception first.

If you still can't locate it, contact us at care@delaia.co within 48 hours of the expected delivery date — include your order number and we'll investigate.

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and returned with all original tags attached. Please visit our Delivery & Returns page for the full policy and step-by-step return instructions.

Email us at care@delaia.co with your order number and the item(s) you wish to return. We'll reply within 2 business days with the return address and instructions.

Please note that return shipping costs are at your expense. We recommend using a trackable shipping method.

Once we receive your return, we'll inspect it within 3–5 business days. If approved, a refund is issued to your original payment method. Depending on your bank, the amount may take an additional 5–10 business days to appear on your statement.

You'll receive an email confirmation once your refund has been processed.

We don't process direct exchanges. To get a different size or color, simply return your original item for a refund and place a new order for the one you want. This is the fastest way to ensure the item is in stock and reaches you quickly.

Items marked as final sale at the time of purchase are not eligible for return or refund. Items purchased with a promotional discount code of 40% or more are also excluded. All other items follow our standard 14-day return window.

We're so sorry to hear that. Please contact us at care@delaia.co within 48 hours of delivery. Include your order number, a description of the issue, and clear photos so we can assess the situation. In these cases, we'll cover return shipping and arrange a replacement or full refund at no cost to you.

Each product page includes a size guide with body measurements in inches and centimeters. We recommend measuring yourself and comparing to the chart before ordering. If you're between sizes, we generally suggest sizing up for a more relaxed fit or sizing down for a more sculpted look.

If you're still unsure, reach out at care@delaia.co — we're happy to help you find the right fit.

To preserve the quality and shape of your pieces, we recommend machine washing on a cold, gentle cycle with like colors. Avoid fabric softeners, bleach, and tumble drying. Lay flat or hang to dry. Do not iron directly on printed or textured areas.

Full care instructions are included on the label of each garment.

It depends on the style. Some pieces are part of limited drops and may not be restocked. You can sign up for restock notifications directly on the product page. For specific inquiries, email us at care@delaia.co with the item name or style.

We're unable to offer retroactive price adjustments. However, if the item is still within your 14-day return window, you're welcome to return it and place a new order at the current price — subject to availability.

Yes we do. 

We love connecting with women who genuinely embody the DELAIA spirit. If you're interested in collaborating, send us a message at contact@delaia.co with a brief intro and your Instagram handle.

Sign up for our newsletter at the bottom of our website to be the first to know about new collections, restocks, and exclusive offers. You can also follow us on Instagram @delaiawear.